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What is HelpPoint® Claim Services by Farmers®?

That’s the name we have adopted for the entire Farmers Claims organization which serves our Foremost®, Farmers, 21st Century, Bristol West® and Zurich Small Business® customers.

As a customer, you’d probably associate the company you’d call for a claim with the name printed on your policy. Our claim service professionals are here to assure you that you’ll be assisted by reliable and knowledgeable insurance professionals within the Farmers Claims organization – no matter which brand of policy you have purchased.  

You may see our HelpPoint Claim Services by Farmers name and logo on various marketing materials, including our business cards, branded shirts and company cars.

But, whatever name you know us by, you can be sure that:

  • We are available 24/7 to receive reports of new claims and help you through the initial stages.
  • Our employees are fully equipped to meet – and exceed – your expectations when you need our help.
  • If disaster strikes, our Mobile Claims Centers and Claims representatives will arrive swiftly to help you file claims, answer insurance questions, and access our free satellite communications and Internet services.

Make no mistake: Best-in-class customer service is our standard. It's also our passion and what we do best. That's our pledge.

If you have questions about HelpPoint Claim Services by Farmers, please contact your agent.