Terms of use

This document outlines the Terms and Conditions relating to your use of bristolwest.com and provides additional information about the Bristol West Holdings, Inc., its affiliates and subsidiaries (Bristol West). These Terms and Conditions are applicable to your use of this bristolwest.com regardless of how you accessed it. If you do not wish to be bound by these Terms and Conditions, please discontinue using and accessing this site immediately.

Privacy Policy

To see information about Bristol West’s Privacy Policy, please click here. For the California-specific Privacy Policy, please click here.

Your use of this site

You may not use this site to engage in any illegal activity. You may not use this site to engage in conduct which is defamatory, libelous, threatening or harassing or that infringes on a third party's intellectual property or other proprietary rights. You agree that any information you provide through this site will be truthful and accurate.

E-mails to Bristol West addresses

The Bristol West e-mail system is a private e-mail system intended only for purposes authorized by Bristol West. You are not authorized to send numerous unsolicited commercial e-mail messages to any e-mail addresses at @bristolwest.com. Bristol West reserves the right to take actions as may be necessary to prevent misuse of its e-mail system by unauthorized parties.

Disclaimer of Warranties

Any information, services, materials, software or other items on this site are provided "as is" without any warranty of any kind, either expressed or implied, including without limitation the implied warranties of merchantability and fitness for a particular purpose. Bristol West does not warrant that this site will be uninterrupted or error free. Any risk arising out of use or performance of the information, services, materials, software or other items remains entirely with you.

Limitation of Liability

Bristol West shall not be liable for any injury, loss, claim, or damage, nor any indirect, special, incidental or consequential damages of any kind, whether based in contract, tort, strict liability or otherwise, which arises out of (a) the use of, or inability to use, this site or content found in this site, or (b) unless resulting from the gross negligence or intentional actions of Bristol West, the unauthorized access to or alteration of your transmissions or data, even if Bristol West has been advised of the possibility of such damages. Some states do not allow the exclusion of liability for certain damages, so the foregoing exclusions or limitations may not apply to you.

Secured areas/passwords

Some portions of this site are restricted and require authorization for access. Unauthorized use of or access to these areas is prohibited. Actual or attempted unauthorized use of or access to such areas may result in criminal and/or civil prosecution. Attempts to access such areas without authorization may be viewed, monitored and recorded and any information obtained may be given to law enforcement organizations in connection with any investigation or prosecution of possible criminal activity on this system. If you are not an authorized user of such areas or do not consent to continued monitoring, you should not attempt to access such areas.

If you are an authorized user of any restricted area, you are responsible to maintain the security/confidentiality of your password. DO NOT SHARE YOUR PASSWORD WITH ANYONE. Bristol West will not ask you for your password. If you know or suspect that your password has been compromised, change your password immediately. If you suspect any unauthorized activity related to your account, you should contact Bristol West.

In accessing the Bristol West site, you agree that:

  • Bristol West is not liable for any unauthorized access to your personal information that is not the direct result of gross negligence or intentional misconduct on the part of Bristol West.

  • You will keep your password confidential and you will notify Bristol West immediately if you believe someone else has obtained your User ID and password or any unauthorized access to the online service site has occurred or may occur.

  • Bristol West may block access to the online service site without prior notice if we believe your User ID and password are being used by someone other than you, if any unauthorized access to your personal information has occurred or may occur, or for other reasons.

Bristol West Intellectual Property Rights

Except where otherwise indicated, all materials contained in this Web site are the copyrighted property of the Bristol West Holdings, Inc., its affiliated companies and/or third party licensors. Bristol West may possess intellectual property rights in other logos, words, or phrases not listed here. Intellectual property rights of third parties may apply where noted. Except where otherwise indicated, all materials on this site including but not limited to graphics, text, software, audio, video, and files, are the property of Bristol West and are protected by copyright or other intellectual property laws.

"Bristol West®," "Bristol West Insurance Group®," the "flying B logo," and the "Bristol West Insurance Group logo" are the principal service marks used by Bristol West. Bristol West also claims service mark, or trademark rights, in a number of related marks as noted in this Web Site by the use of the symbols "®," "SM," or "TM." Nothing contained on this Web Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on this Web Site without the prior written permission of Bristol West. Unauthorized use of any Bristol West trademarks, service marks or logos is strictly prohibited and may be a violation of federal and state trademark laws.

Bristol West reserves all rights to its intellectual property. You may print out a single copy of pages on this site for your personal, non-commercial use provided that all copyright, trademark or other notices are retained. ALL OTHER USES ARE PROHIBITED WITHOUT THE EXPRESS CONSENT OF BRISTOL WEST.

Unless expressly permitted by Bristol West, you are not authorized to use any portion of this site or any other Bristol West intellectual property on any other site, in the meta-tags of any other site or in any other materials. You may not modify, publish, create derivative works, copy, distribute, or otherwise use any of this site's content or frame this site within any other site.

Links to/from other sites

For your convenience, Bristol West may provide links to other Internet sites that Bristol West does not maintain. You should not interpret any link to/from other sites as indicating that Bristol West sponsors or endorses the sites or their materials or that the sites are affiliated with Bristol West in any manner. Bristol West is not responsible for anything contained on such sites and makes no warranties or representations about the contents, products or services offered on such sites.

Availability of products and services

Bristol West does business in certain states in the United States of America. Not all of the products or services described on this site are available in all states. You may not be eligible for all products and services and Bristol West reserves the right to determine such eligibility as permitted by law. The information and descriptions contained in this site are intended as general information and are not necessarily complete descriptions of all terms, exclusions and conditions applicable to the products and services offered by Bristol West. The insurance coverage afforded by Bristol West is subject to the terms and conditions of the policies issued.

Other agreements

These "Terms and Conditions" apply to your use of this site and do not change or alter any other contract or agreement between you and Bristol West.

Changes to this document

Bristol West reserves the right, at its sole discretion, to modify, add or remove any portion of these "Terms and Conditions" in whole or in part, at any time. Changes will be effective when they are posted. Your continued use of the site after any changes are posted will be considered acceptance of those changes. Bristol West may terminate, change, suspend or discontinue any aspect of the site, including the availability of any features of the site, at any time. Bristol West may also impose limits on certain features and services or restrict your access to all or part of the site without notice or liability.

Applicable law/severability

These "Terms and Conditions" shall be governed by and interpreted according to the laws of the State of Ohio without respect to any conflict of laws provisions. If any portion of these "Terms and Conditions" is unlawful, void or unenforceable, it shall not affect the validity or enforceability of any other provision.

Additional information about Bristol West

License information:

  • Bristol West Casualty Insurance Company, domiciled in Ohio and licensed in MN, OH and VA.  
  • Bristol West Insurance Company, domiciled in Ohio and licensed in: AL, AR, AZ, CO, CT, DE, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, ME, MD, MI, MO, MT, NE, NH, NM, ND, OH, OK, OR, PA, RI, SC, SD, UT, VT, VA, WV, WI  
  • Bristol West Preferred Insurance Company, domiciled and licensed in Michigan
  • Coast National Insurance Company, domiciled in California and licensed in: AZ, CA, GA, MS, NV, OR, PA, TN , WA 
  • Security National Insurance Company, domiciled in Florida and licensed in: FL and TX (doing business in Texas as Bristol West Specialty Insurance Company)

NAIC numbers:

The National Association of Insurance Commissioners (NAIC) identification numbers for Bristol West are:

  • 11034 - Bristol West Casualty Insurance Company  
  • 19658 - Bristol West Insurance Company  
  • 25089 - Coast National Insurance Company  
  • 33120 - Security National Insurance Company  
  • 12774 - Bristol West Preferred Insurance Company  

Zurich Small Business:

Management over Zurich Small Business, which serves independent agents, was acquired by the Truck Insurance Exchange, which is one of the Farmers Exchanges and a member of the Farmers Insurance Group of Companies®, in June of 2008. Zurich Small Business® is a registered trademark of Zurich Insurance Company, used by permission.


Part of the Farmers Insurance Group ®